Is there a monthly fee or a minimum order?
No. The app is free to install, there is no subscription, and you can order a single item. We make money when you make a sale — the production cost plus flat-rate shipping is charged to your card when an order is accepted.
How fast do orders ship?
Most orders leave our Florida facility within 1–3 business days and travel on UPS.
Will my customer know you printed it?
No. We ship blind: plain packaging, your store name and address on the label, and no inserts or marketing from us. You can also have your own inside neck label printed.
What print method do you use?
DTF (Direct-to-Film) on everything. It prints a white underbase, which is why colours stay true on dark garments, and it holds up past 100 washes. We do not currently offer embroidery or screen printing.
How big can the print be?
Up to 11" × 16" on tees and crewneck sweatshirts; 11" × 9" on the front of hoodies (the pocket sets the limit) and 11" × 16" on the back. Print size does not change the price.
Does my artwork get resized for different garment sizes?
Yes — and this matters more than people expect. A design sized for a Medium looks lost on a 3XL and swamps a youth tee. We scale each print to the garment size automatically. You can turn it off if you want a fixed size.
What files do you accept?
PNG, JPG, PDF, AI, EPS and SVG. For best results send a transparent PNG at 300 DPI, sized true to how it should print. DTF cannot reproduce faded edges, soft gradients to transparent, or semi-transparent layers — those need to be flattened first.
How many colours can I offer?
All of them, in one go. If a blank comes in 81 colours you can publish 81 colours — you are not asked to pick six and come back for the rest.
Do I have to make my own mockups?
No. Mockups are generated for every colour you select and pushed to your product listing automatically. You never leave the app or upload an image by hand.
Can I order a sample?
Yes, from inside the app, and at 25% off — up to 5 samples per month.
Something arrived misprinted. What now?
Send us a photo through the app within 30 days of delivery and we reprint it free. Lost parcels are reprinted free as well.
Can I cancel an order?
Yes, while it is still in Received or Queued. Once it hits production the garment is already printed and we can't pull it back.
Where do you ship?
United States and Canada today. More regions are coming.
I sell on Etsy / WooCommerce / TikTok Shop. Can I use you?
Shopify is live now. Our platform was built channel-agnostic from day one, so additional channels plug in without a rebuild — tell us which one you need and we'll prioritise it.